Return & Refund Policy



🛍️ Neptune Fox Return Policy 🛍️

 At Neptune Fox, we want your shopping experience to be seamless and enjoyable. To ensure transparency and satisfaction, we have updated our return policy, following industry best practices. Please take a moment to review the guidelines below:

🔍 Easy to Find:

Our return policy is prominently displayed on our website, ensuring easy access to all relevant information. You can locate it in the footer section for quick reference.

❗ Return Acceptance:

We accept returns within 30 days of receiving your item. To be eligible for a return, your item must be unworn, unused, with tags, and in its original packaging. Kindly ensure you have the receipt or proof of purchase.

🔄 Return Process:

To initiate a return, please contact us at We will provide you with instructions on where to send your package. Remember, we cannot accept items sent back without prior return authorization.

🚫 Non-Returnable Items:

Certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Feel free to reach out if you have any questions about specific items.

🛠️ Damages and Issues:

Inspect your order upon receipt and contact us immediately if there are any defects, damages, or if you receive the wrong item. Our team will promptly evaluate the issue and make it right for you.

🆘 Damaged Product or Manufacturing Error:

However, in case of a damaged product or a manufacturing error, Neptune Fox offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team by email us at and provide a clear photo showing the issue.

🇪🇺 European Union 3-Day Cooling Off Period:

For merchandise shipped into the European Union, you have the right to cancel or return your order within 3 days without justification. Please ensure the item meets the same conditions as our standard return policy.

⏳ Processing Timelines:

Once we receive your return, we will promptly evaluate it. You can expect to hear from us regarding the status of your return within 5 to 10 business days. Please note that international returns may have longer processing times.

💰 Refunds:

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be automatically processed to your original payment method within 10 business days. Note that processing times by banks or credit card companies may vary.

🖌️ Print Placement Tolerance:

For DTG (Direct-to-Garment) products, there is a tolerance of 0.5" for print placement. Please be aware that minor variations in print placement are not considered defects.

As a print-on-demand company, we take pride in producing unique items customized for you, and we appreciate your understanding of our return policy. If you have any concerns or need assistance with a damaged or defective product, kindly reach out to us within the specified timeframe, and our dedicated team will be delighted to assist you.


Thank you for being a valued customer at Neptune Fox, where AI artistry meets your vision.


- The Neptune Fox Team -